Privacy Policy

1. Who we are

BridgeWise is an independent education and wellbeing business operated by Mark Benatmane (ABN 56 579 811 750). The website is located at bridgewise.au. You can contact BridgeWise by email at mark@bridgewise.au.

2. What information we collect

BridgeWise may collect the following personal information:

• Your name and contact details, including email address.
• Your role, school name, school suburb or region and approximate school size (provided during research conversations or email enquiries).
• The content of messages, enquiries or research responses you submit.
• Information you choose to share during a research conversation.
• Technical information about your visit, including your IP address, browser type and pages viewed (collected automatically by website-hosting infrastructure).

BridgeWise does not collect, request or store identifiable information about individual children or students.

3. How we collect information

BridgeWise collects personal information:

• When you send an email directly to BridgeWise.
• During a research conversation arranged through this website.
• Automatically, through website-hosting infrastructure.

4. Why we collect information and how we use it

BridgeWise collects and uses personal information to:

• Respond to enquiries and arrange further contact.
• Conduct focused research conversations about school–family wellbeing support.
• Understand perspectives that guide the development of BridgeWise.
• Operate and improve the BridgeWise website.

BridgeWise does not use personal information for unrelated direct marketing without consent.

5. Who we share information with

BridgeWise may share personal information with third-party service providers that support the operation of this website and business, including:

• Website-hosting providers (including Vercel).
• Email-delivery providers.
• Business email and productivity providers.

These providers may process personal information outside Australia. BridgeWise takes reasonable steps to ensure that overseas recipients handle personal information consistently with the Australian Privacy Principles.

BridgeWise does not sell personal information to third parties.

No individual school, staff member, student or family will be publicly identified in any BridgeWise material without explicit written permission.

6. Storage and security

BridgeWise takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is stored using reputable cloud-based services with appropriate security controls.

BridgeWise retains personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.

7. Access and correction

You may request access to, or correction of, personal information BridgeWise holds about you. To make a request, email mark@bridgewise.au. BridgeWise will respond within a reasonable time and in accordance with the Australian Privacy Act 1988 (Cth).

8. Privacy enquiries and complaints

If you have a question or complaint about how BridgeWise handles personal information, please contact Mark Benatmane at mark@bridgewise.au. BridgeWise will acknowledge your complaint promptly and respond within a reasonable time.

If you are not satisfied with BridgeWise's response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this Privacy Policy

BridgeWise may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date. Continued use of the BridgeWise website after changes are published constitutes acceptance of the updated policy.

10. Applicable law

This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Nothing in this policy is intended to constitute legal advice.